Salesforce • Case StudyHealthcare Provider Unifies 4 Million Patient Journeys with Salesforce Data Cloud & Agentforce AI
Resolved 60% of patient appointment and insurance eligibility inquiries autonomously using Agentforce AI agents grounded in Data Cloud truth.
Back to All Case Studies
60%
Autonomous Resolution
-45%
Average Handle Time
+38 Pts
CSAT Improvement
The Bottleneck
The Enterprise Challenge
Patient support wait times exceeded 45 minutes on peak mornings due to fragmented legacy EMR databases and brittle point-to-point integrations.
Synora Soft Architecture
Architectural Solution & Execution
Deployed Salesforce Data Cloud with direct lakehouse federation to Snowflake, coupled with autonomous Agentforce Service Agents adhering to strict HIPAA compliance.
Core Technical Deliverables:
Real-time identity resolution harmonizing 4 million patient profiles
Atlas Reasoning Engine powering autonomous conversational scheduling
Direct bidirectional federation with Snowflake eliminating data duplication
MuleSoft API connectivity to Epic and Cerner electronic health records
“Synora Soft understood how to deploy Agentforce within strict HIPAA guardrails. Our patient satisfaction scores reached an all-time high.”
KM
Karen Mitchell
Chief Digital Officer, Providence Health • Providence Health Alliance
Technologies Deployed:
Salesforce Data CloudAgentforce AIMuleSoftSnowflakeHIPAA VPC
Architectural Partnership
Achieve These Outcomes for Your Organization
Schedule a technical architecture session with our Principal Engineers to blueprint your transformation.