ServiceNow • Case StudyLogistics Conglomerate Cuts Alert Noise by 94% and Drops MTTR to 12 Minutes via ServiceNow ITOM
Consolidated 15 legacy monitoring tools into ServiceNow ITOM Health and Now Assist GenAI across 40 global distribution centers.
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94%
Alert Noise Reduction
-72%
MTTR Reduction
-$2.4M
Quarterly Outage Cost
The Bottleneck
The Enterprise Challenge
IT operations was inundated with 500,000 raw alarms weekly, causing extended warehouse dispatch outages and delayed shipment schedules.
Synora Soft Architecture
Architectural Solution & Execution
Designed dynamic automated Service Mapping, machine learning event clustering, and Now Assist automated root-cause playbooks.
Core Technical Deliverables:
Dynamic discovery across 12,000 hybrid cloud and on-premise infrastructure CIs
Algorithmic noise deduplication clustering 500K alarms into 35 actionable incidents
Automated self-healing remediation playbooks executed via Flow Designer
Now Assist generative incident summarization for rapid executive briefing
“Synora Soft's ServiceNow Master Architects transformed our IT operations from constant reactive firefighting into a calm, automated operation.”
MV
Marcus Vance
CIO, TransGlobal Freight Solutions • TransGlobal Freight Solutions
Technologies Deployed:
ServiceNow ITOMNow AssistFlow DesignerDatadogAzure
Architectural Partnership
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